Shipping Policy

Last Updated: July 2026

At House of Khayal, we are committed to providing a seamless luxury shopping experience. Every order is carefully prepared and shipped with complimentary delivery, allowing you to enjoy your fragrance without unexpected shipping costs.

1. Shipping Destinations

We currently offer free shipping within the United Arab Emirates and to selected international destinations.

If we are unable to ship to your location due to carrier or regulatory restrictions, we will notify you before processing your order.

2. Shipping Partners

Orders are shipped using trusted international courier partners, including:

• Aramex
• FedEx

To ensure the fastest and most reliable service, we reserve the right to select the most appropriate courier for each destination.

3. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or UAE public holidays will be processed on the next business day.

4. Estimated Delivery Times

Estimated delivery times are:

• United Arab Emirates: 1–3 business days
• GCC Countries: 2–5 business days
• International Destinations: 3–10 business days

Delivery times are estimates and may vary depending on the destination and customs processing.

5. Complimentary Worldwide Shipping

We proudly offer complimentary worldwide shipping on all eligible orders.

There are no shipping charges for our customers.

6. Duties, Taxes and Customs Fees

To provide a premium shopping experience, House of Khayal covers all shipping costs, customs duties, import taxes, and clearance fees associated with your order, where supported by our shipping partners and local regulations.

Our goal is for your order to arrive without any additional charges upon delivery.

If, in exceptional circumstances, a local authority or customs office requests payment directly from the recipient despite our prepaid shipping arrangements, please contact us at support@khayaldubai.com before making any payment. We will work with you and the courier to resolve the matter.

7. Dangerous Goods Shipping

As our fragrances contain alcohol, they may be classified as Dangerous Goods (DG) for air transport.

Certain countries may impose restrictions on the import or transportation of alcohol-based fragrances. If we are unable to ship to your destination because of applicable laws or carrier restrictions, we will notify you and provide a full refund.

8. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number so you can monitor your shipment throughout its journey.

9. Delivery Delays

While we aim to deliver every order promptly, delivery times may occasionally be affected by customs inspections, severe weather, transportation disruptions, public holidays, or other circumstances beyond our reasonable control.

10. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If an order is returned because of an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment. Additional shipping costs resulting from incorrect address information may apply.

11. Lost or Damaged Shipments

If your order arrives damaged or is believed to be lost in transit, please contact support@khayaldubai.com within 48 hours of delivery or the expected delivery date.

Please include:

• Your order number
• Photographs of the package (if damaged)
• Photographs of the product
• A description of the issue

We will investigate the matter with the courier and, where appropriate, arrange a replacement or refund.

12. Contact Us

For any shipping-related questions, please contact:

Khayalli Perfumes & Cosmetics Trading LLC

Email: support@khayaldubai.com

Website: www.khayaldubai.com